PopVibe privacy policy

Last updated 2 September 2026

PopVibe is operated by Alkamar Investments Ltd. This policy explains what the app collects, why, who else sees it, and how to get it deleted. It covers the PopVibe website and the PopVibe Android app.

Who is responsible

Alkamar Investments Ltd, a private limited company registered in Kenya under company number PVT-7LU58VZ8, of Windy Ridge 150, Karen, Nairobi, Kenya (P.O. Box 10427–00100, G.P.O. Nairobi), is the data controller. Contact us at support@alkamar.online.

What we collect, and why

What	Why	When
Name, email address, phone number, date of birth or age, gender	To create your account, confirm you are old enough to use PopVibe, and contact you	You provide it when signing up
Profile photographs and a live selfie	To show who you are to other members, and to check that a new account belongs to a real person	You provide them during sign-up; the selfie is reviewed by our staff
City and country; precise location if you allow it	To show you people, events and shows near you	City at sign-up. Precise location only when you tap to share it, and your device asks first
Camera and microphone	To carry your picture and voice to the other people in a live show or a call	Only while you are in a show or on a call, and only after your device asks
Messages, posts, comments and show chat	To deliver what you send to the people you send it to	When you send them
Payment details	To take payment for subscriptions, show entries and group fees	At checkout. Card and M-Pesa details go straight to our payment providers — we never see or store them
Time in the app, time in shows, last seen	To show who is online, and to measure the work of members we pay as representatives	While you use the app
Push notification subscription	To tell you about calls, messages and shows	Only if you allow notifications
Device and connection information, including IP address	To keep the service secure and working, and to detect abuse	Automatically, whenever you use it

What we do not collect

We do not collect your contacts, your calendar, your photo library beyond the images you choose to upload, or your location in the background. We do not sell personal information, and we do not use it for advertising.

Who else sees your information

We use other companies to run parts of PopVibe. Each receives only what it needs, and none of them may use your information for their own purposes.

LiveKit — carries the audio and video of live shows and calls between participants.
Paystack and PayPal — take payments. They receive your name, email and payment details directly; we receive only a confirmation and a reference.
Resend — sends our emails, including sign-in codes and receipts.
Africa's Talking — sends SMS messages where we use them.
Anthropic — powers features that write or summarise text, such as local news summaries. The prompts we send include your city, age range and interests, and, where a feature works on something you wrote, that text.
Replicate — transcribes speech when you ask for automatic captions on a video you are posting. The audio of that video is sent for transcription.
OpenStreetMap — turns coordinates into a place name when you share your precise location.
Microsoft Azure — hosts the service and stores uploaded photographs and videos.

Some of these providers are outside Kenya, so your information may be processed abroad. We use them under contracts that require them to protect it.

We will also disclose information where the law requires it, or where it is necessary to protect someone's safety.

What other members see

Your name, photographs, city and profile details are visible to other members. Anything you post, or say in a group or a show, is visible to the people there. Private messages are visible to the people in that conversation. Our staff can see reported content, and account details where they need them to run the service or investigate a report.

How long we keep it

We keep your account information for as long as your account exists. When you delete your account we remove your profile, photographs, posts and messages within 30 days, except where we must keep something longer:

Payment records are kept for as long as tax and accounting law requires, because a receipt is a financial record and not ours to erase.
Safety records — reports, blocks and bans — are kept so that a banned account cannot simply be made again.

Your rights

Under Kenya's Data Protection Act 2019, and equivalent laws elsewhere, you may ask us to give you a copy of your information, correct it, delete it, or stop using it in a particular way. You may also complain to the Office of the Data Protection Commissioner in Kenya.

Most of this you can do yourself in the app, under your profile. For anything else, write to support@alkamar.online and we will answer within 30 days. To delete your account without installing the app, use the deletion page.

Children

PopVibe is for adults. You must be 18 or over to hold an account. We do not knowingly collect information from children, and we delete any account we find that belongs to one.

Security

Connections are encrypted. Passwords are stored hashed, never in a form we can read. Access to member information is limited to staff who need it. No service is perfectly secure, and we will tell you and the regulator if a breach puts you at risk.

Changes

If we change this policy we will update the date at the top, and tell you in the app when the change is significant.